HMRC expands agent-related services
HMRC has written to the CIOT to confirm updates to the services provided on the Agent Dedicated Line. What’s changed?
HMRC found that over a third of calls last year to its Agent Dedicated Line (ADL) were chasing self-assessment repayments. In an attempt to make better use of resources, agents must now wait until the expected date from the where's my reply tool has passed before contacting HMRC for an update. When calling the ADL, a new option will be available specifically for self-assessment repayments.
In response to feedback from agents, the ADL and a new, agent dedicated, webchat will now deal with both self-assessment and PAYE queries. However, to ensure fairness and reduce waiting times, agents can discuss a maximum of five customers per call or webchat session, for a maximum of one hour.
Further details on HMRC waiting times and how to contact it can be found here.
Related Topics
-
HMRC moves tax return registration into the digital age
A new and improved self-assessment registration service has been launched. What's changed?
-
Unpaid directors still face new tax return reporting
HMRC has clarified that company directors who are already required to submit a self-assessment tax return must provide details of their directorships for 2025/26 even where they received no salary, benefits or dividends. Directors of dormant companies can also be caught. What do you need to know?
-
Do dividend waivers still work?
You need to take a dividend from your company but there’s just one problem. Your business partner, who is also a 50% shareholder, doesn’t want to take any more income from the company during this tax year. What’s the solution?
This website uses both its own and third-party cookies to analyze our services and navigation on our website in order to improve its contents (analytical purposes: measure visits and sources of web traffic). The legal basis is the consent of the user, except in the case of basic cookies, which are essential to navigate this website.